Privacy

Capable Co. respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Policy explains how we collect, use, store and protect your personal information when you visit the Capable Co. website, contact us, make an enquiry or booking, purchase or use a service, download a resource, subscribe to emails or otherwise interact with Capable Co.

For the purposes of UK data protection law, Lee-Anne Burgess trading as Capable Co. is the data controller responsible for personal information collected and used by Capable Co. for its own business purposes.

Where Capable Co. processes personal data on behalf of a client as part of providing agreed business support services, the client will usually act as the data controller and Lee-Anne Burgess trading as Capable Co. will usually act as the data processor in relation to that processing.

Lee-Anne Burgess is registered with the Information Commissioner's Office (ICO) in connection with the business.

If you have any questions about this policy or how your information is used, please contact:

Lee-Anne Burgess

Capable Co.

Email: leeanne@capableco.uk 

Information we may collect

Depending on how you interact with Capable Co., we may collect:

• your name, email address, telephone number and other contact details;

• your business name, role and other relevant business information;

• information you provide when contacting us or making an enquiry;

• information you provide when booking a Discovery Call or other meeting;

• information required to establish, manage and provide business support services;

• information you provide through booking forms, questionnaires, feedback or other communications;

• purchase, invoice, transaction and payment information;

• information you provide when requesting a resource or subscribing to emails, where applicable;

• communications between you and Capable Co.; and

• technical information relating to your use of the website, such as your IP address, browser or device information and information collected through cookies and analytics technologies.

We only aim to collect information that is reasonably necessary for the relevant purpose.

How and why we use your information

We use personal information for a number of different purposes and rely on the appropriate lawful basis for each.

Enquiries and communication

We use information you provide to respond to enquiries, communicate with you and, where relevant, take steps towards providing a service you have requested.

Depending on the circumstances, we rely on steps taken before entering into a contract or our legitimate interests in responding to and managing genuine business enquiries.

Bookings and Discovery Calls

We use information you provide when booking a Discovery Call or other meeting to arrange and prepare for the meeting, understand your initial support needs and communicate with you about your enquiry.

Depending on the circumstances, we rely on steps taken at your request before entering into a contract or our legitimate interests in managing genuine business enquiries and appointments.

Providing Capable Co. services

If you become a Capable Co. client, we process information as necessary to establish and manage our working relationship, provide the agreed services, communicate with you, administer your account and maintain appropriate business and contractual records.

Depending on the purpose, we rely on contract, steps taken before entering into a contract, legitimate interests or legal obligation.

Separate contractual terms, including the Client Agreement & Terms of Business, may apply to Capable Co. services.

Financial and administrative records

We process and retain appropriate invoices, payments, transaction information and other business records where necessary to administer Capable Co. and meet our legal, tax and accounting obligations.

Website administration, security and improvement

We may process limited information where reasonably necessary to operate and protect Capable Co., administer the website, understand how the business and website are being used and improve our services.

Where applicable, we rely on legitimate interests, subject to your rights and any separate consent required for cookies or similar technologies.

Email marketing

If you choose to subscribe to marketing emails from Capable Co., we may collect your name and email address and use them to send you relevant news, resources, services and other updates.

We rely on your consent for this email marketing where consent is required.

If you request a free resource, the relevant signup form will make it clear if requesting that resource also includes joining the Capable Co. email list.

You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting leeanne@capableco.uk 

Withdrawing your consent does not affect the lawfulness of anything done using your information before you withdrew it.

Payments

Payment for Capable Co. services may be made by bank transfer or through other payment providers where applicable.

Where a third-party payment provider is used, that provider may process your information under its own privacy policy and terms.

Banking and transaction information may be processed through Starling Bank and retained where necessary for accounting, tax and business-record purposes.

Third-party service providers

We use third-party services to help operate Capable Co. and provide our services.

These may include services used for:

• website hosting and administration;

• email, documents, storage and business administration, including Google Workspace;

• bookings and scheduling;

• website analytics and search performance, including Google Analytics and Google Search Console;

• banking and accounting, including Starling Bank;

• project and business administration, including Asana;

• design and content creation, including Canva; and

• other systems reasonably required to provide agreed client services.

These providers may process personal information on our behalf or as separate data controllers, depending on the service involved.

We only share personal information where reasonably necessary for the relevant purpose, where required by law, or where you have otherwise authorised us to do so.

We do not sell your personal information.

Associates and authorised service providers

Capable Co. may use appropriately contracted self-employed associates or other authorised service providers to support the delivery of services where appropriate.

Where they require access to personal information, access will be limited to what is reasonably necessary for their role and appropriate confidentiality, data protection and security requirements will apply.

Where Capable Co. acts as a data processor on behalf of a client, the use of associates or other sub-processors will also be subject to the Client Agreement & Terms of Business, applicable data protection requirements and the client's documented instructions.

International data transfers

Some of the third-party services used by Capable Co. operate internationally and may process or store personal information outside the UK.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard applies where required by UK data protection law.

You can contact us at leeanne@capableco.uk if you would like further information about the safeguards relevant to your personal information.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, contractual, insurance, tax or accounting requirements.

We review the personal information held by Capable Co. at least once each year and securely delete or anonymise information that is no longer required.

Some records need to be kept for longer. For example, financial and tax records are retained for the period required by HMRC, and relevant contracts and client records may be retained where reasonably necessary for legal, contractual or insurance purposes.

For a self-employed business, HMRC currently requires relevant business records to be kept for at least five years after the 31 January submission deadline of the relevant tax year.

Email subscriber information is retained while you remain subscribed. If you unsubscribe, limited information may be retained where necessary to ensure that your marketing preference continues to be respected.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Information relating to enquiries or prospective clients who do not go on to work with Capable Co. will generally be reviewed as part of our annual data review and deleted or anonymised when it is no longer reasonably required, subject to any legal or legitimate business need to retain it.

Keeping your information secure

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

This includes using appropriate account security, access controls and established third-party service providers.

Where associates or other authorised service providers require access to personal information, appropriate access controls, confidentiality and data protection requirements will apply.

No method of electronic storage or transmission can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to Capable Co.

Cookies

The Capable Co. website uses, or may use, cookies and similar technologies.

Cookies are small files or pieces of information stored on or accessed from your device. They can help websites function, remember choices and understand how visitors use them.

The website may use:

Strictly necessary cookies

These are required for essential website functions or to provide a service you have requested.

Analytics cookies

These help us understand how visitors use the website, such as which pages are visited and how people interact with the site. Capable Co. may use services such as Google Analytics.

Functional cookies

These may enable additional website features or remember choices you make.

Third-party and marketing technologies

Some embedded or third-party services, including social media integrations, may use cookies or similar technologies. These will be treated according to their purpose and applicable consent requirements.

Where consent is legally required, non-essential cookies and similar technologies will not be activated until you have made your choice through the website's cookie consent controls.

You will be able to accept or reject non-essential cookies and, where available, manage your preferences.

You can also control cookies through your browser settings, although blocking some technologies may affect how parts of the website function.

Social media and third-party links

The website may contain links to third-party websites or services and may display content or feeds from social media platforms.

If you follow a third-party link or interact with embedded third-party content, that provider may collect or process information about you under its own privacy policy.

Capable Co. is not responsible for the privacy practices or content of third-party websites.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These can include the right to:

• request access to personal information held about you;

• ask for inaccurate or incomplete information to be corrected;

• ask for your information to be deleted in certain circumstances;

• ask for the use of your information to be restricted in certain circumstances;

• object to certain uses of your information;

• receive certain information in a portable format; and

• withdraw consent where consent is the basis for processing.

These rights do not all apply in every situation.

You have the right to object to direct marketing at any time. If you do so, we will stop using your personal information for that purpose.

To exercise a right or ask a question about your personal information, please email:

leeanne@capableco.uk 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

We would always welcome the opportunity to address your concern directly first, but you are not required to contact us before contacting the ICO.

Changes to this policy

We may update this Privacy & Cookies Policy where Capable Co., our services, technology or legal obligations change.

The latest version will be published on our website and the Last updated date at the top of this page will be changed accordingly.